True/False
Indicate whether the
statement is true or false.
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1.
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Phone and message records can be used in
court.
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2.
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You should always ask permission before placing a
caller on hold.
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3.
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Most physicians do not expect the medical assistant
to screen calls.
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4.
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A patient must give oral permission before a member
of the physician’s staff can give information to third-party callers.
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5.
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All sales calls are an interruption to the
physician’s day.
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Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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6.
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If your office is in New York and you need to
contact a supplier in Seattle, which New York time would be the earliest that you should call to
place an order, assuming that the supplier opens at 8:00 AM?
a. | 8:00 AM | b. | 9:00 AM | c. | 10:00 AM | d. | 11:00 AM |
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7.
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Diction is:
a. | the choice of words with regard to
clearness | b. | the highness or lowness of
sound | c. | the quality of being clear | d. | a change in pitch |
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8.
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Enunciation is:
a. | the choice of words | b. | the highness or lowness of sound | c. | articulation of clear sounds | d. | a change in pitch |
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9.
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The medical assistant should be extremely careful
when using a speakerphone because:
a. | the service is expensive | b. | it is distracting | c. | the call can be
traced | d. | confidentiality can be
violated |
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10.
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Which of the following is not required when taking
a telephone message?
a. | The caller’s name and phone
number | b. | Time and date | c. | The name of the person to whom the call is directed | d. | The caller’s account number |
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