Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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Who is the legal owner of the actual chart or
original hardcopy of patient’s record?
a. | the patient | b. | the physician or agency where services were
provided | c. | the patient’s insurance
company | d. | both the patient and the
physician |
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2.
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If you are using a computerized medical record
system, which of the following is a common and efficient way to provide backups?
a. | copy all files onto CDs or
Tapes | b. | print out paper copies of all information that is stored
in the computer | c. | save and file the
handwritten notes prepared during office visits | d. | it is not
necessary to retain backup materials |
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3.
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Standard filing procedures include all of the
following EXCEPT:
a. | organize material in folders with most recent dates in
the back of the folder | b. | write the date on
each piece of paper that is added to the patient’s file | c. | remove all paper clips from papers to be filed | d. | place the top edges of papers to your left when putting them into
folders |
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4.
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____ is simply deciding which tasks are most
important.
a. | Modification | c. | Prioritizing | b. | Teaching | d. | Procrastinating |
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5.
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Who is the legal owner of the information stored in
a patient’s record?
a. | the patient | c. | the
patient’s insurance company | b. | the
physician | d. | both the patient and the physician |
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6.
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In which situation should you request the bank to
issue a stop-payment order on a check that you wrote in payment for a medical supply
order?
a. | the check was accidentally written for more than was
owed | b. | the payment did not reach the payee within a reasonable
amount of time | c. | the vendor to whom
you wrote the check refuses to deliver your order | d. | all of the above |
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7.
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Which is the most important ethical reason for
maintaining complete and accurate patient records?
a. | receive compensation from health insurance
companies | b. | comply with governmental regulatory
bodies | c. | protect the physician from malpractice
lawsuits | d. | ensure that patients receive consistent and appropriate
medical treatment |
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8.
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Patient instruction sheets include:
a. | preparation for X-rays and tests | c. | office policies | b. | how to collect a
urine specimen | d. | job descriptions |
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9.
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Which approach to providing healthcare has most
influenced the practice of medicine in the United States in the past ten years?
a. | insurance coverage through managed
care | b. | organization of physicians into medical group
practices | c. | government payments for medical
care | d. | increase in physician control of managing patient
treatment |
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10.
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Which patients should be personally escorted to
exam and treatment areas and given detailed instructions about what they are to do?
a. | new | c. | frequent | b. | established | d. | all of the above |
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11.
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The amount of the fee for printed checks for the
checking account is _____ the balance in the checkbook.
a. | added to | b. | subtracted from |
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12.
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Which codes occasionally require a fifth digit in
order to be more specific?
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13.
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What is the most serious negative result of
misspelling medical terms on patient records and in correspondence?
a. | appearance of professional
incompetence | b. | embarrassment for
the medical assistant | c. | errors in patient
treatment | d. | failure to meet requirements of insurance
auditors |
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14.
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The use of phonetic writing in the medical office
can help you to:
a. | better understand medical
abbreviations | b. | pronounce
patients’ names correctly | c. | learn the meaning
of medical terms | d. | take notes quickly
and accurately |
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15.
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The amount of the bank drafts from the checking
account is _____ the balance in the checkbook.
a. | added to | b. | subtracted from |
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16.
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Which codes have modifiers?
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17.
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The medical assistant should follow all of these
practices regarding patient arrivals EXCEPT:
a. | personally escorting them from reception to the
appropriate room | b. | telling them the
specific items of clothing to remove | c. | explaining exactly
how to put the gown on | d. | having them wait
in the examination room instead of the waiting room |
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18.
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Why is it unsatisfactory to answer the office phone
by only saying “Hello?”
a. | The caller may think they have the wrong
number. | b. | It saves time. | c. | It makes the caller feel rushed. | d. | It is OK if you’re in a hurry. |
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19.
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All of the following are advantages to using laser
printers EXCEPT:
a. | cost | c. | quality of printing | b. | speed | d. | efficiency |
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20.
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If you are not using a pegboard check-writing
system, what is the first thing you must do when writing a check?
a. | enter the payee’s name on the
check | b. | date the check correctly | c. | fill in the check stub | d. | write the exact
amount to be paid on the check |
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21.
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An ICD-9 code identifies the:
a. | procedure | c. | condition | b. | supplies | d. | attending
physician |
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22.
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Annotating incoming letters for physicians can help
them by:
a. | preventing them from wasting time with
“junk” mail sorting | b. | drawing their
attention to the most important parts of the letters | c. | researching the information needed to answer the
letter | d. | offering suggested
responses |
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23.
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Which statement best describes the practice of
physicians waiving copayments required by insurance companies?
a. | It may be illegal if done on a regular
basis. | b. | It is a humane way to provide medical care for needy
patients. | c. | It is promoted by insurance companies to encourage
preventive care. | d. | It encourages
patients to take advantage of the medical payment system. |
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24.
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The allied health specialist who performs
ultrasound diagnostic procedures under the supervision of a physician is called a:
a. | cytotechnologist | c. | electrodiagnostic technologist | b. | diagnostic medical sonographer | d. | perfusionist |
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25.
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A system that selects the order of patients to
receive urgent medical treatment is often referred to as:
a. | triage | c. | streamlining | b. | selection | d. | matrixing |
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26.
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Which of the following items of information is it
illegal to request when a patient is applying for credit with the medical office?
a. | date of birth | c. | nearest relative | b. | country of
birth | d. | name of spouse |
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27.
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Identify the statement about medical office credit
policies that is not a recommended practice.
a. | Include billing, insurance, and collection
procedures. | b. | Write fairly
detailed guidelines to follow when making credit decisions. | c. | Develop very general policies so that each account can be considered
individually. | d. | Fully disclose
these policies to patients. |
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28.
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Which of the following is an unlawful
pre-employment inquiry?
a. | Are you over 18 years of age? | b. | Do you have a mental impairment that could interfere with this
job? | c. | Have you been convicted of a
crime? | d. | How many children do you
have? |
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29.
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Which is generally the most important factor that
influences the first impression that we make on others?
a. | what we say | c. | how we
look | b. | what we do | d. | what we
know |
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30.
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What type of registered nurse has advanced training
to diagnose and treat common illnesses?
a. | anesthetist | c. | dietician | b. | practitioner | d. | practical |
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31.
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Which statement is true regarding the handling of
charts for patients who have appointments on a given day?
a. | Pull all files before the first patient arrives and
arrange in the order that patients are scheduled. | b. | Pull all files the night before and organize them
alphabetically. | c. | Pull the file for
each patient as he or she arrives and give to the physician. | d. | Check files for accuracy and completeness while the patient is with the
physician. |
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32.
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As key public relations representatives for the
physicians for whom they work, it is critical that medical assistants:
a. | perform all duties as quickly and efficiently as
possible | b. | impress patients with their
competence | c. | demonstrate
sincere concern for each patient | d. | tell patients who
are ill that they have an excellent chance for recovery |
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33.
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To intentionally put off the doing of something
that should be done is to:
a. | initiate | c. | dominate | b. | be
insubordinate | d. | procrastinate |
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34.
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Which of the following is not required when
taking a telephone message?
a. | the caller’s name and phone
number | b. | time and date | c. | the name of the person to whom the call is directed | d. | the caller’s account number |
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35.
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The principal message that you will give an
American patient if you avoid eye contact while communicating is that you:
a. | are angry | c. | do not
understand what she is saying | b. | are in a
hurry | d. | are not telling the truth |
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36.
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Medical assistants who are interested in learning
more about disorders of the skin should apply for employment with a:
a. | dermatologist | c. | physiatrist | b. | allergist | d. | cosmetic surgeon |
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37.
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Legal and appropriate procedures that you can use
when attempting to locate patients with outstanding balances who move and leave no forwarding
addresses include all of the following EXCEPT:
a. | calling references that are listed on patient
registration cards | b. | contacting
professional organizations to which patients might belong | c. | informing the patients’ employers that they owe you
money | d. | asking neighbors for information about patients’
new locations |
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38.
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Which of the following is not a part of the
hardware of a computer system?
a. | disk drive | c. | hard
copy | b. | monitor | d. | printer |
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39.
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What is the most important action to take when
changing a patient’s appointment time?
a. | finding out and noting why the time must be
changed | b. | reminding them of any past due
balances | c. | emphasizing the importance of keeping the new
appointment | d. | erasing the
patient’s name from the original slot |
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40.
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A patient has been diagnosed as having colitis and
wants more information on the subject. Which of the following is the most appropriate initial step
for the medical assistant to take?
a. | give the patient an educational
pamphlet | b. | lend the patient a medical assisting
text | c. | lend the patient one of the physician’s
books | d. | refer the patient to the public
library | e. | refer the patient to the local health
department |
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41.
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Which of the following is a CPT code:
a. | E905.2 | c. | 401.9 | b. | V50.3 | d. | 99213 |
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42.
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Which quality in a medical assistant is most likely
to promote positive patient relations in the medical office?
a. | behaves in a businesslike
manner | b. | maintained high grades in medical assisting
training | c. | is attractive | d. | has a sincere interest in patient
welfare |
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43.
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Which of the following is not an example of a
negotiable instrument?
a. | cashier’s check | c. | credit card | b. | money
order | d. | personal check |
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44.
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Which statement is FALSE regarding the
interpretation of gestures and body language that you may encounter among the patients in a medical
setting?
a. | They are less significant than verbal
communication. | b. | They vary widely
in meaning. | c. | Your knowledge of
them will influence patient relations. | d. | They may require
special accommodations. |
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45.
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An application program is software that is designed
to:
a. | perform a variety of tasks such as word processing,
database functions, and patient billing | b. | provide the
computer with a set of basic instructions for executing other programs | c. | interpret the program instructions | d. | all of the above |
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46.
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To indicate that papers have been conditioned and
are ready to be filed, the next recommended step in the filing process is to:
a. | release them for filing | b. | place them in a container marked “To be
filed” | c. | file them
immediately | d. | sort them into the
order in which they will be filed |
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47.
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A ____ by definition is talk or widely disseminated
opinion with no discernible source, or a statement that is not known to be true.
a. | rumor | c. | discrimination | b. | libel | d. | slander |
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48.
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The best style to use when composing business
letters in the medical office is:
a. | the one with which you are most
comfortable | b. | the one that is
preferred by your physician | c. | the one that is
most formal | d. | the one that is
highly technical and organized |
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49.
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A series of computers that are linked together
allowing them to share information is a(n):
a. | database | c. | network | b. | clearinghouse | d. | Internet |
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50.
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Which of the following practices should be followed
by all medical offices when assisting new patients with their registration forms?
a. | physically collecting the completed form, rather than
having them leave it at the reception desk | b. | interviewing them
and having a staff member fill out the form in order to ensure accuracy | c. | leaving it on the counter | d. | only allowing an experienced medical assistant to work with patients in
filling out the forms |
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51.
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What is meant by the “litigious nature of
today’s society”?
a. | crowding has caused people to need more personal
space | b. | patients are more likely to bring lawsuits than in the
past | c. | there is a growing diversity of cultures represented in
the United States | d. | fewer people have
access to needed medical care |
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52.
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Which is NOT a type of leader:
a. | charismatic | c. | transformational | b. | transitional | d. | laissez-faire |
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53.
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How would you properly index the name
“William Parker, MD” for filing if you had another patient with the same name, but
without the title?
a. | Dr. Parker, William | c. | Parker, William | b. | Parker, Dr.
William | d. | Parker, William MD |
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54.
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The medical specialty that deals with the causes
and effects of diseases is called:
a. | internal medicine | c. | immunology | b. | preventive
medicine | d. | pathology |
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55.
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The agency that inspects for safe workplaces is
the:
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56.
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An emancipated minor is a person under legal age
who:
a. | has had a child | c. | works
full time | b. | is in college | d. | lives
independently of her parents |
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57.
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Which of the following is used to make sure that
all office computer programs and data are secure in case of a mishap, fire, or natural
disaster?
a. | RAM | c. | write-protection | b. | microprocessor | d. | backup
policy |
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58.
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Which of the following is most appropriate to
include in a patient brochure?
a. | fee range for consultations | d. | record retention policy | b. | office
manager’s name | e. | telephone triage policy | c. | philosophy of the practice |
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59.
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Which of the following can be used to keep a record
of incoming telephone calls so that no message is overlooked?
a. | conference call | c. | telephone log | b. | pager | d. | voice mail |
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60.
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Most states require by law that physicians report
all of the following events except:
a. | confirmed cases of AIDS | c. | births | b. | abortions | d. | deaths |
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61.
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How did the studies of the ancient Greek physicians
influence the progress of medicine during the period of history known as the “Dark
Ages”?
a. | encouraged the founding of research centers and
scientific experiments | b. | discouraged
further study because they were considered to be the final authority | c. | encouraged the founding of hospitals and humane treatment of
patients | d. | had no real effect because the early Christians ignored
their writings |
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62.
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The medical specialty that deals with the causes
and effects of diseases is called:
a. | internal medicine | c. | immunology | b. | preventive
medicine | d. | pathology |
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63.
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Which legislation affects the quality of laboratory
reports?
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64.
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A recent graduate of a comprehensive medial
assisting training program could apply for all of the following positions EXCEPT:
a. | medical receptionist | c. | billing and collection specialist | b. | physical therapist assistant | d. | transcriptionist |
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65.
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The principal reason for requesting feedback when
communicating with a patient is to determine if he:
a. | has a vision problem | c. | understands what you are saying | b. | is cooperative | d. | is mentally
alert |
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66.
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Which statement is FALSE regarding the
interpretation of gestures and body language that you may encounter among the patients in a medical
setting?
a. | They are less significant than verbal
communication. | b. | They vary widely
in meaning. | c. | Your knowledge of
them will influence patient relations. | d. | They may require
special accommodations. |
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67.
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What is the greatest ethical problem created by the
use of computers and patient databases in the modern medical office?
a. | Important patient information can be lost because of
lack of knowledge in the use of the computer. | b. | Unauthorized
persons may gain access to confidential medical records. | c. | Many patients believe that computers represent an impersonal way of conducting
business. | d. | It has increased the cost of providing medical
care. |
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68.
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What is the most serious action that can be taken
against a physician who is found to be practicing under the influence of narcotic
drugs?
a. | expulsion from the local medical
society | b. | suspension of his medical
license | c. | accusation of unethical
conduct | d. | revoking of his medical
license |
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69.
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Formatting a disk:
a. | makes it usable | b. | organizes disks into tracks and sectors | c. | both a and b | d. | none of the
above |
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70.
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Which of the following are advantages of a
computerized office database?
a. | All information about providers, patients, insurance
carriers, diagnosis and procedure codes, charges, and payments is together and easily
accessible. | b. | It can be used by
more than one person at the same time if networked. | c. | It has the ability to link related pieces of information to process insurance
claims. | d. | All of the above. |
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71.
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A mouse is a (an):
a. | output device | c. | storage devise | b. | input
device | d. | processor |
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72.
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A dialog box in Windows is:
a. | a box used to turn options on and
off | b. | a window that appears requesting more information from
the user | c. | a standard value used by the
software | d. | a location on screen in which files are
stored |
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73.
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A computer’s communication tool that is used
to send and receive text messages and documents is called:
a. | cellular phone | c. | pager | b. | voice
mail | d. | electronic mail |
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74.
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Which of the following is not a function of the
enter key on the computer?
a. | activates the numeric keypad | b. | moves the cursor to the next line | c. | tells the computer to proceed with a command | d. | starts a new paragraph |
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75.
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Which of the following is an example of computer
software?
a. | e-mail | c. | floppy
diskette | b. | internal memory | d. | Word
2000 |
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76.
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What special type of hardware would you need in
order to file your insurance claims electronically?
a. | network system | c. | scanner | b. | modem | d. | magnetic tape
drive |
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77.
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Diction is:
a. | the choice of words | c. | the quality of being clear | b. | the highness or lowness of sound | d. | a change in
pitch |
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78.
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Pitch is:
a. | the choice of words | c. | the quality of being clear | b. | the highness or lowness of sound | d. | a change in
pitch |
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79.
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If your office is on the West Coast, what time is
the latest time to call the East Coast?
a. | 11:00 AM | c. | 2:00
PM | b. | 1:00 PM | d. | 4:00
PM |
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80.
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Which of the following is required in order to
properly matrix the appointment book?
a. | days and hours the physician performs hospital
rounds | b. | hours the physician wishes to reserve for walk-in
patients | c. | patient preferences regarding appointment
times | d. | customary times for scheduling routine physical
exams |
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81.
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What is the best way to decide if patients need
special assistance in disrobing or otherwise preparing for an exam or treatment?
a. | ask all patients if you can be of
assistance | b. | wait for patients
to request help | c. | use special
consideration with patients who display a disability | d. | offer help to patients who appear ill or
upset |
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82.
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What is the most serious negative result of
misspelling medical terms on patient records and in correspondence?
a. | appearance of professional
incompetence | b. | embarrassment for
the medical assistant | c. | errors in patient
treatment | d. | failure to meet requirements of insurance
auditors |
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83.
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Which of the following dates is written correctly
for inclusion in the heading of a letter?
a. | 5/1/99 | c. | May 1,
1999 | b. | May 1st, 1999 | d. | May 1,
’99 |
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84.
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Which of the following is the correct way to write
the first line of an inside address in a letter to John Kidwell, a pediatrician?
a. | John Kidwell, Pediatrician | c. | Doctor John Kidwell | b. | Dr. John Kidwell,
MD | d. | John Kidwell, MD |
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85.
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Indexing unit #1 is the
patient’s:
a. | given name | c. | middle
name | b. | last name | d. | maiden
name |
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86.
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Arrange these names in alphabetical order. Select
the sequence of the numbers when the names are in alphabetical order.| (1) Morton,
Dianne | | (2)
Marsh, Danielle | | (3) McDouglass, Dillard | | (4) MacDouglas, David | |
a. | (1), (2), (3), (4) | c. | (2),
(3), (1), (4) | b. | (3), (2), (4),
(1) | d. | (4), (2), (3), (1) |
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87.
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Arrange these names in alphabetical order. Select
the sequence of the numbers when the names are in alphabetical order.| (1) Woods-Jones,
Stefanie | | (2)
Ross, Kim | | (3)
Mitchell, Pat | | (4) Jones, Sandra | |
a. | (1), (2), (3), (4) | c. | (2),
(3), (1), (4) | b. | (3), (2), (4),
(1) | d. | (4), (3), (2), (1) |
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88.
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What is the major advantage of the computer over
the word processor?
a. | documents can be created more
quickly | b. | errors can be corrected more
easily | c. | you can use it for more tasks | d. | it is easier to learn to use |
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89.
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When labeling folders and their
contents:
a. | include as much information on the label as
possible | b. | use divider guides to label folders as a group rather
than individually | c. | write neatly on
the tab that extends out the top or side of the folder | d. | type using colored ink |
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90.
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Which example of the use of the apostrophe is not
correct?
a. | It’s essential that we get the copier cleaned and
serviced. | b. | I think that it’s
broken. | c. | No, it’s cartridge just needs to be
replaced. | d. | It’s been a long time since we replaced the
cartridge. |
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91.
|
In which sentence are the rules of capitalization
applied correctly?
a. | The Doctor’s office is located on First
Street. | b. | The Doctor’s office is located on the First
street. | c. | The doctor’s office is located on First
Street. | d. | The doctor’s office is located on First
street. |
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92.
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If a contracted physician believes that an
insurance company will only pay $185.00 of the $255.00 fee, how should he bill for the
service?
a. | bill the insurance company $255.00 and advise the
patient that he will be billed for $70.00 after the insurance pays the
claim | b. | bill the insurance company $185.00 and bill the patient
$70.00 | c. | bill the insurance company $185.00 and write off the
$70.00 | d. | bill the insurance company $255.00 and write off the
$70.00 |
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93.
|
Which of the following statements best describes
the concept of “professional courtesy”?
a. | Referral system in which physicians send patients to
colleagues for consultation and treatment. | b. | Charging reduced
or no fee for services rendered to other medical professionals. | c. | Practice of not undercharging for services and thus lowering the insurance
company fee schedules. | d. | Reducing fees
charged for treatment of friends and family members. |
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94.
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Which of the following examples would be entered in
the “debit” column?
a. | monthly rent for the office | b. | payments you agree to make on installment for medical
equipment | c. | amounts charged by the physician for services
rendered | d. | the physician’s debt on a bank loan he used to
open the practice |
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95.
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Which statement best explains the difference
between “receipts” and “receivables”?
a. | Receivables are future
receipts. | b. | Receipts refer to payments made in cash, receivables are
paid by check or credit card. | c. | Receipts are paper
acknowledgments of receivables. | d. | Receipts are
payments made by patients; receivables are payments made by third
parties. |
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96.
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Which of the following would be the least helpful
for encouraging patients to make prompt payments?
a. | clearly itemized statements | b. | self-addressed envelopes included with statements | c. | messages stating when balance is due | d. | firmly stated policies regarding collection
procedures |
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97.
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When preparing the first statements you send
patients to bill for medical services, you should itemize the charges:
a. | if they were not explained to the patient before he
received the services | b. | on all first
statements sent out | c. | for bills that
will also be submitted to an insurance carrier | d. | if many of your
patients call with billing questions |
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98.
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If a bank cashes a check that is later returned for
insufficient funds, whom does it charge to recover the amount lost?
a. | the check’s maker | b. | the person who received the money | c. | the person to whom the check was written | d. | the person who last endorsed the check |
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99.
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The amount of the interest earned on the checking
account is _____ the balance in the checkbook.
a. | added to | b. | subtracted from |
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100.
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Which of the following questions is legally allowed
during an initial interview for employment as a medical assistant?
a. | When did you graduate? | c. | Do you plan to have children? | b. | Are you married? | d. | What church do you
attend? |
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