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ansi Times New Roman variable roman ansi Times New Roman default 1 13 #000000 1 11 #000000 1 11 #000000 1 11 #000000 1 11 #000000 CHAPTER 1—THE PROFESSION OF MEDICAL ASSISTING CHAPTER 3—LEGAL AND ETHICAL ISSUES IN MEDICAL PRACTICE, INCLUDING HIPAA CHAPTER 4—COMMUNICATION WITH PATIENTS, FAMILIES, AND COWORKERS CHAPTER 7—MANAGING CORRESPONDENCE AND MAIL CHAPTER 11—TELEPHONE TECHNIQUES CHAPTER 12—SCHEDULING APPOINTMENTS AND MAINTAINING THE PHYSICIAN'S SCHEDULE CHAPTER 13—PATIENT RECEPTION AREA CHAPTER 15—PROCESSING INSURANCE CLAIMS CHAPTER 16—MEDICAL CODING Name: ________________________ Class: ___________________ Date: __________ ID: Name: ________________________ ID: True/False Indicate whether the sentence or statement is true or false. Modified True/False Indicate whether the sentence or statement is true or false. If false, change the identified word or phrase to make the sentence or statement true. Multiple Choice Identify the letter of the choice that best completes the statement or answers the question. Yes/No Indicate whether you agree with the sentence or statement. Numeric Response Completion Complete each sentence or statement. Matching Short Answer Problem Essay Case Other When picking up broken glass, the following precautions should be taken. wear glasses carefully pick up large pieces with hands cover glass with cloth before picking it up use tongs D AAMA- Implement and maintain federal and state health care legislation and regulations. 3-3 A multiskilled health-care professional is not trained for which of the following? facilitating treatment for patients with physical disabilities scheduling teleconferences for doctors in different locations making judgments or interpretations concerning a patient's diagnosis collecting, preparing, and transmitting laboratory specimens C AAMA- Prioritize and perform multiple tasks. Promote the CMA credential. 1-1 The educational preparation for a unit secretary is a(n) high school diploma. associate degree. baccalaureate degree. master's degree. A AAMA- Practice within the scope of education, training, and personal capabilities; 1-1, 1-2 Appropriate music choices for general practice medical offices are country and gospel. classical, light jazz, and soft rock. folk and heavy jazz. heavy metal, heavy rock, and rap. B AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-1 A benefit period for Medicare begins the day a patient goes into the hospital and ends when that patient has not been hospitalized for ____ days. 30 60 90 120 B AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submissions. 15-4 Stain removal includes wiping the area with a cleaning solution and water. vigorously rubbing the area. using hot water. allowing the stain to dry first before cleaning. A AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-3 Which of the following can be used to obtain a long-distance telephone number? the operator directory assistance service the telephone company in the city you are calling your local telephone company B AAMA- Prioritize and perform multiple tasks. Use professional telephone technique. 11-9 The most appropriate way to deal with a family member who accompanies a patient to an appointment is to refuse to talk with the family member. tell the family member that is it inappropriate for them to accompany the patient. ask the patient if they want the family member to accompany them to the examination room. insist that the family member leave the office. C AAMA- Recognize and respond effectively to verbal, nonverbal and written communications. Recognize and respect cultural diversity. Adapt communications to individual's ability to understand; 4-2 The steps in processing mail involve sorting, opening, recording, annotating, and distributing. tracing. registering. certifying. A AAMA- Perform basic administrative medical assisting functions. 7-6 A disadvantage of extremely bright light is that it conveys a sense of a lack of caring. makes reading impossible. creates a glare. causes patients to trip over things because they cannot see clearly. C AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-1 When a patient has a stroke in a physician's waiting room, it is essential for the medical assistant to first ask the other patients what happened. yell for help. remain calm. document the details of the incident. C AAMA- Display a professional manner and image. Recognize and respond effectively to verbal and nonverbal, and written communications; 1-1, 1-3 The result of answering the phone while carrying out another task is possible errors in message taking. efficiency in completing two tasks. to prevent other office personnel from feeling they have to do your job. communicating to the patient that you are busy. A AAMA- Prioritize and perform multiple tasks. Use professional telephone technique. 11-5 When communicating with a patient with a hearing impairment, speak in higher tones to enhance understanding. make sure there is adequate lighting. speak slowly. position yourself to the side of the patient. C AAMA- Recognize and respond effectively to verbal, nonverbal and written communications. Adapt communications to individual's ability to understand; 4-5 A surgical incision is reopened after a patient starts to show signs of internal bleeding. It is discovered that the surgeon did not complete closure of all severed capillaries at the operative site. This is an example of delayed treatment. poor patient healing. malpractice. inappropriate postoperative care. C AAMA- Perform within legal and ethical boundaries. 3-1 The best way to handle a patient who calls the office in real, distressing pain is to schedule an appointment that day. listen. document the patient's symptoms. advise the patient on methods for pain relief. A AAMA- Prioritize and perform multiple tasks. Use professional telephone technique. 11-4 The common abbreviation for Pap smear is PS ps Pap Psm C AAMA- Schedule, coordinate and monitor appointments. Schedule inpatient/outpatient admissions and procedures. Prioritize and perform multiple tasks; 12-2 If patient calls with a billing problem but, in fact, the proper fee was charged, the best approach is to tell the patient that the bill is correct. speak to the physician before responding to the patient. explain each individual charge to the patient but tell him the payment is due. tell the patient that health care is expensive. B AAMA- Prioritize and perform multiple tasks. Use professional telephone technique. 11-4 If you do not recognize the name of the patient calling, the most appropriate response is "Could you please tell me your name?" "Has it been some time since you've seen the doctor?" "Have you been to this practice before?" "I don't recognize your voice. Who are you?" B AAMA- Prioritize and perform multiple tasks. Use professional telephone technique. 11-5 According to CLIA'88, an example of a moderate-complexity test is cholesterol testing. tablet reagent urinalysis. spun microhematocrit. ovulation tests. A AAMA- Comply with quality assurance practices. Implement and maintain federal and state health care legislation and regulations. 3-5 Notations include information such as the number of enclosures that are included with the letter and the typist's initials. the names of other people who will be receiving copies of the letter. an acceptable closing. the writer's signatures followed by the address of the business. B AAMA- Perform basic administrative medical assisting functions. Recognize and respond effectively to verbal, nonverbal and written communications; 7-4 Benefits that the American Association of Medical Assistants (AAMA) offers include guaranteed salary and job. opportunity to travel with job. professional publications and educational opportunities. free admission to an accredited formal medical assisting program. C AAMA- Promote the CMA credential. 1-7 Mechanical errors include errors in spelling, punctuation, typing words twice, or omitting them. line length or line spacing. indenting. typing monetary figures. A AAMA- Perform basic administrative medical assisting functions. Recognize and respond effectively to verbal, nonverbal and written communications; 7-5 Two or more patients are scheduled for the same appointment time in this appointment scheduling system cluster scheduling combination scheduling double-booking system time-specified scheduling C AAMA- Schedule, coordinate and monitor appointments. Schedule inpatient/outpatient admissions and procedures. Prioritize and perform multiple tasks; 12-3 You should follow which of these guidelines when selecting magazines for a medical office? place the doctor's medical journals in the reception area subscribe to several magazines on one topic select magazines specific to one age group ask patients for feedback on their interests D AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-5 Testing the functioning of a patient's eyes and eye muscles is an example of which type of task? clinical administrative specialized laboratory C AAMA- Promote the CMA credential. Practice within the scope of education, training, and personal capabilities; 1-1 When researching in the Alphabetic Index and you encounter the word see, you know that the term you found is the correct one for the patient’s condition. you must look in another category. there is more information about the patient’s condition somewhere else. you need to turn to another research source. B AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submission. Perform procedural and diagnostic coding. 16-2 The major disadvantage of having live plants in a reception area is that they require someone in the office to know how to grow plants. must be periodically watered. may cause allergies or are a poison if eaten by small children. take up space and can spill. C AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-1 The appropriate way to file a Medicare form for a patient who cannot sign a claim form is to have the physician sign the claim form. submit the patient's signature on a Lifetime Beneficiary Claim Authorization and Information Release. ask a family member to sign the claim form. submit the claim form with no signature. B AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submissions. 15-4 One patient expresses pain very emotionally and another patient refuses to admit the pain. This may illustrate that one patient is strong and the other is weak. different cultural beliefs. that one patient is taking the prescribed medicine and the other is not. a underlying psychological problem. B AAMA- Recognize and respond effectively to verbal, nonverbal and written communications. Recognize and respect cultural diversity; 4-5 A multiskilled health-care professional is able to interpret a patient's laboratory data. capable of making decisions about a patient's care. a cross-trained team member who handles many different duties. trained to make judgments about a patient's treatment plan. C AAMA- Promote the CMA credential. 1-2 During communication, posture is described as open or closed. straight or bent. direct or indirect. appropriate or inappropriate. A AAMA- Recognize and respond effectively to verbal, nonverbal and written communications; 4-2 Physiological consequences of stress include increased resistance to colds. decreased blood pressure. allergies. strengthening of the body's immune system. C AAMA- Recognize and respond effectively to verbal, nonverbal and written communications. Work as a member of the health care team. Display a professional manner and image; 4-7 A primary advantage of illuminated red "EXIT" signs above doorways is that they provide a delivery entrance for supplies. have a backup power system, such as a battery, and remain lit in a power outage. set off an alarm when opened. provide a security entrance and exit only. B AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-4 Your first priority when responding to a complaint of an angry patient is to take careful notes. stay calm and try to pacify the caller. promise the patient that the issue will be resolved. follow up promptly on the problem. B AAMA- Prioritize and perform multiple tasks. Use professional telephone technique. 11-2 A medical assistant may be responsible for setting up a list of topics to be discussed or presented at a meeting in order of presentation; this is called a(n) objective. goal. agenda. minutes. C AAMA- Schedule, coordinate and monitor appointments. Schedule inpatient/outpatient admissions and procedures. Prioritize and perform multiple tasks; 12-8 The prepaid concept became the foundation for ____ insurance. Aetna Prudential State Farm Blue Cross D AAMA- Understand and apply third-party guidelines. 15-1 ____ is counterproductive to the efficiency of an office. Asking questions Conflict Interrupting a superior Cohesiveness B AAMA- Recognize and respond effectively to verbal, nonverbal and written communications. Work as a member of the health care team. Display a professional manner and image; 4-6 The best time to schedule a patient who needs a regular appointment, such as a prenatal checkup, is anytime. at the same day and time each week. early in the day. late in the day. B AAMA- Schedule, coordinate and monitor appointments. Schedule inpatient/outpatient admissions and procedures. Prioritize and perform multiple tasks; 12-8 A medical assistant who calls a patient's pharmacy to order a prescription illustrates critical thinking skills. a willingness to learn. the need for attention to detail. self-motivation. C AAMA- Promote the CMA credential. Practice within the scope of education, training, and personal capabilities; 1-1 Learning the telephone triage process includes permitting the office staff to diagnose a patient's problem. eliminating the need to ask the patient his age and symptoms. using the guidelines written for commonly asked questions. the office staff prescribing the treatment plan for the patient. C AAMA- Prioritize and perform multiple tasks. Use professional telephone technique. 11-10 Which of the following is most important to consider when selecting seating for the reception area? the color of the chairs the price of the furniture the firmness of the seats and washable and fireproof fabric the attractiveness of the furniture C AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-2 A general tip in writing an effective letter is to use the passive voice. establish the purpose as the letter is being written. elaborate in detail to get a message across. know the type of person that is being written to before starting. D AAMA- Perform basic administrative medical assisting functions. Recognize and respond effectively to verbal, nonverbal and written communications; 7-4 ____ is required in dealing with illiteracy. Disclosure Education Sensitivity Confrontation C AAMA- Perform within legal and ethical boundaries. Implement and maintain federal and state health care legislation and regulations. 3-1 A physician is said to have been ____ if a patient shows that the physician failed to comply with the standards of the profession. liable in breach of contract derelict in arbitration C AAMA- Perform within legal and ethical boundaries. 3-1 The appropriate way to handle an incoming telephone call for a physician from another physician is to route the call to the physician immediately, if possible. take a message for the physician. provide the calling physician with whatever information requested. handle the call yourself without bothering the physician. A AAMA- Prioritize and perform multiple tasks. Use professional telephone technique. 11-1 Which of the following is a characteristic of Medicaid? it is an insurance program provides health benefits to people aged 65 and older covers 12 days of inpatient hospital care per year provides health benefits to patients who have a serious long-term disability C AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submissions. Monitor third-party reimbursement. 15-4 Recycling in the work setting should include latex and vinyl gloves. purchase of virgin paper products. hazardous materials. all paper except some fax papers. D AAMA- Prioritize and perform multiple tasks. 1-1 The first step in processing incoming mail is to ____ it. open sort record annotate B AAMA- Perform basic administrative medical assisting functions. 7-6 The most likely outcome of a submitted insurance claim with a diagnosis code of a sore throat and a treatment code indicating a cast for a broken leg would be coverage at 100 percent. the fee for service would be applied toward the patient's deductible. denied as a billing error because the treatment was not medically necessary based on the diagnosis. the patient may have to pay a coinsurance after the deductible is met. C AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submissions. 15-9 An example of a behavior that reflects integrity in a medical assistant would be wearing the proper clothing. always having a positive outlook. striving for excellence when performing your tasks. complying with OSHA. C AAMA- Display a professional manner and image. 1-3 In a typical medical practice, insurance claims are filed 7 to 10 business days from the date of service. 9 months after the service is rendered. 1 year from the date of service. at any time. A AAMA- Understand and apply third-party guidelines. 15-1, 15-2 The correct abbreviation for electrocardiogram is ElCG ECG EG ECAG B AAMA- Schedule, coordinate and monitor appointments. Schedule inpatient/outpatient admissions and procedures. Prioritize and perform multiple tasks; 12-2 What type of call must be immediately routed to the physician? emergency billing errors prescription renewals request for test results A AAMA- Prioritize and perform multiple tasks. Use professional telephone technique. 11-3 The medical assistant's goal for working with angry patients is to confront them with their inappropriate behavior. to help them refocus emotional energy toward solving the problem. to tell them the consequences of their angry behavior. to avoid allowing them to discuss their anger. B AAMA- Recognize and respond effectively to verbal, nonverbal and written communications; 4-7 Which of the following is a correct way for a medical assistant to contact a partner of a patient a with a sexually transmitted disease? Send a letter explaining that he/she has been named a partner of a patient with a sexually transmitted disease. Make the contact in person but ask where you can talk privately. Call the person at work and leave a detailed message revealing the urgency of the call. It is not the responsibility of the medical assistant to make the contact. B AAMA- Perform within legal and ethical boundaries. Comply with quality assurance practices. Implement and maintain federal and state health care legislation and regulations. 3-6, 3-7 Which of the following patients is at greatest risk if another patient comes into the office who is highly contagious? an immune compromised patient a diabetic patient a young adult with asthma a patient with high blood pressure A AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-7 Children's folk music should be piped into a ____ practice. obstetrics geriatrics gynecology pediatrics D AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-1 CHAMPVA/TRICARE covers which of the following services? eyeglasses magnetic resonance imaging (MRI) hearing examinations retirement homes B AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submissions. 15-5 The "white-coat syndrome" describes a(n) ____ patient. anxious angry confused ambivalent A AAMA- Recognize and respond effectively to verbal, nonverbal and written communications; 4-7 The single most important factor that affects a patient's perception of a physician's office is the decor. the environmental controls, such as temperature settings. cleanliness. the lighting. C AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-3 Which of the following would you include when establishing a medical office in a culturally diverse area? post signs in the reception area indicating that all patients must speak English designate the office as an American clinic only provide reading material in the second most prominent language hire only employees who can speak more than one language C AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-5 Envelopes used to send documents that may be damaged in the mail are tan Kraft. padded. clasp. No. 6. B AAMA- Perform basic administrative medical assisting functions. 7-1 Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis? wave scheduling open-hours scheduling cluster scheduling modified-wave scheduling B AAMA- Schedule, coordinate and monitor appointments. Schedule inpatient/outpatient admissions and procedures. Prioritize and perform multiple tasks; 12-3 Which of the following includes quickly evaluating circumstances, solving problems, and taking action? flexibility critical thinking empathy attention to detail B AAMA- Practice within the scope of education, training, and personal capabilities; 1-3 ____ created federal laws to protect health care workers from health hazards on the job. FDA OSHA EPA MSDS B AAMA- Implement and maintain federal and state health care legislation and regulations. 3-3 The most common envelope size used for correspondence is No. 10. tan Kraft. No. 6. padded. A AAMA- Perform basic administrative medical assisting functions. 7-1 The intended purpose of the ICD-9 coding is to create a universal “short hand” that all could understand. decrease the volume of patients’ charts. make transcription of chart information easier. maintain patient privacy. D AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submission. Perform procedural and diagnostic coding. 16-1 The fiber content of paper depends on the thickness of the paper. amount of wood pulp in the paper. presence of a watermark. quality of linen used in manufacturing. B AAMA- Perform basic administrative medical assisting functions. 7-1 In order to ensure reimbursement at the highest allowed level, CPT codes need to include only main codes. should include the code and modifiers. must be submitted within one week. should be submitted by the patient. A AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submission. Perform procedural and diagnostic coding. 16-3 At the end of a labor and delivery nurse's shift, a nurse leaves a woman in labor before the nurse's replacement arrives. What kind of negligence does this constitute? delay in treatment poor judgement direct cause abandonment D AAMA- Perform within legal and ethical boundaries. 3-1 The use of ICD-9 codes is mandated by HIPAA. HMO’s. NIH. AMA. A AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submission. Perform procedural and diagnostic coding. 16-1 Which of the following is a Medicare requirement for home health care? The patient must be able to leave home. The family can request any medical service without the authorization of the physician. The Medicare services provided must be full-time. The patient must be in need of physical therapy, speech therapy, or skilled nursing care. D AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submissions. 15-4 Which of the following involves careful listening, observing, speaking, and writing? proper judgment critical thinking skills empathy communication skills D AAMA- Recognize and respond effectively to verbal, non-verbal, and written communications. Practice within the scope of education, training, and personal capabilities; 1-1 A medical assistant working in a pediatric office who takes a continuing education class on child development demonstrates flexibility. professionalism. self-motivation willingness to learn. D AAMA- Enhance skills through continuing education. 1-5 The process of identifying with someone else's feeling is called empathy. pity. sympathy. openness. A AAMA- Recognize and respond effectively to verbal, nonverbal and written communications. Treat all patients with compassion and empathy; 4-2 Electronic claims transmission (ECT) includes more paperwork. a greater amount of time to process claims. instant identification on the screen of errors and omissions that could cause a claim to be rejected. a 30-day turnaround time from submission to payment on error-free claims for most insurance companies. C AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submissions. Utilize electronic technology to receive, organize and transmit information; 15-11 The authorization for an insurance carrier to pay the physician or practice directly is the co-payment. provider of medical services. assignment of benefits. health insurance provider. C AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submissions. Monitor third-party reimbursement. 15-1 “Women are bad at math and men don't know how to communicate" are examples of passing judgment and stereotyping. realizing one's own limitations. being tolerant of each other's handicaps. recognizing the need to have someone else perform a service. A AAMA- Recognize and respond effectively to verbal, nonverbal and written communications. Work as a member of the health care team; 4-2 Which of the following types of insurance covers injuries that are caused by the insured or that occurred on the insurer's property? medical liability disability Medicare B AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submissions. 15-1, 15-2 The first health insurance was created to cover basic medical expenses. the frequent railroad and steamboat disasters of the era. lost income because of a disability. as many people as possible under group coverage. C AAMA- Understand and apply third-party guidelines. 15-1 Under Medicare Part B, patients are not permitted to remain in the hospital for more than 90 days. receive medical care at home. purchase private insurance. submit their own claims for reimbursement. D AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submissions. 15-4 ____ refers to failure to perform an act that is one's required duty or that is required by law. Misfeasance Nonfeasance Malfeasance Res ipsa loquitur B AAMA- Perform within legal and ethical boundaries. 3-1 Under CLIA'88, medical assistants are allowed to perform which waived test? cholesterol testing fecal occult blood checking for the presence or absence of sperm drawing blood gases B AAMA- Comply with quality assurance practices. Implement and maintain federal and state health care legislation and regulations. 3-3, 3-5 An unlawful act or misconduct refers to nonfeasance. misfeasance. malfeasance. res ipsa loquitur. C AAMA- Perform within legal and ethical boundaries. 3-1 Which of the following are examples of hazardous medical wastes? blood products, body fluids, and sharps a patient's gown and linen stained with medication used eating utensils and dishes leftover food in a patient's room after the patient has been discharged A AAMA- Practice within the scope of education, training, and personal capabilities; 1-1 Formatting errors include errors in typing monetary figures. spelling, punctuation, spacing between words, and divisions of words. indenting, line length, or line spacing. reversing words or characters. C AAMA- Perform basic administrative medical assisting functions. Recognize and respond effectively to verbal, nonverbal and written communications; 7-5 The most effective way to assess if you are communicating negatively is to ask for feedback. avoid looking at the patient. realize communication is a perception. observe body language. A AAMA- Recognize and respond effectively to verbal, nonverbal and written communications; 4-2 The best way to deal with a coworker who is having a bad day is stay out of the coworker's way. offer to pitch in and help. avoid asking the coworker what is wrong. interact only as necessary with the coworker. B AAMA- Recognize and respond effectively to verbal, nonverbal and written communications. Work as a member of the health care team. Display a professional manner and image; 4-6 One reason older Americans may face discrimination is that with age come medical conditions that create physical limitations. older people generally lack communication skills. with retirement comes uncertainty. older people always suffer from financial instability. A AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-6 An interim room in a medical office provides a place for the physician to hold weekly staff meetings. is a room in which people can talk or meet without being seen or heard from the reception area. serves as a conference room for large meetings. is the lunch room for all staff members. B AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-7 What should you consider when choosing the color family for a medical office? the availability of the colors the mood you want to create the cost the ease with which it can be applied B AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-1 When dealing with a telephone triage problem, remember you have permission to prescribe a medication. to tell the caller it is his responsibility to get better. to avoid wasting time by having the caller repeat any instructions you gave. to advise the caller that recommendations are based on the symptoms and are not a diagnosis. D AAMA- Prioritize and perform multiple tasks. Use professional telephone technique. 11-10 The USPS service that offers the fastest delivery for a letter going to another state is Priority Mail. First-class mail. Express Mail. airmail. C AAMA- Perform basic administrative medical assisting functions. Recognize and respond effectively to verbal, nonverbal and written communications; 7-7 Which of the following is an example of a common triage question that a medical assistant might answer? "How do I make my child with chickenpox more comfortable?" "How do I stop the bleeding from my incision line?" "My broken arm is really hurting and I need you to tell me what medication to take." "Tell me what to do, because I just dumped hot grease on my arm." A AAMA- Prioritize and perform multiple tasks. Use professional telephone technique. 11-10 A written court order addressed to a specific person, requiring that person's presence in court at a specific time, is a(n) contract. subpoena. agent. agreement. B AAMA- Perform within legal and ethical boundaries. 3-1, 3-2 A patient with ____ requires extra consideration when scheduling and should not be scheduled for late morning. arthritis diabetes asthma back pain B AAMA- Schedule, coordinate and monitor appointments. Schedule inpatient/outpatient admissions and procedures. Prioritize and perform multiple tasks; 12-5 The first impression a patient gets of a medical office is the location of the practice. reception area. length of time it takes to drive there. parking facilities. B AAMA- Implement and maintain federal and state health care legislation and regulations. Comply with established risk management and safety procedures. 13-1 The letter writer's initials followed by a colon or slash and the typist's initials are called the identification line. signature block. notations. closing. A AAMA- Perform basic administrative medical assisting functions. Recognize and respond effectively to verbal, nonverbal and written communications; 7-4 The Health Care Common Procedure Coding System (HCPCS) was developed for us in coding services for Blue Cross. HMO’s. Medicare patients. managed care organizations. C AAMA- Understand and apply third-party guidelines. Obtain reimbursement through accurate claims submission. Perform procedural and diagnostic coding. 16-5 Effective professional correspondence uses an appropriate style, clear and concise language, and the passive voice. the active voice. open punctuation. mixed punctuation. B AAMA- Perform basic administrative medical assisting functions. Recognize and respond effectively to verbal, nonverbal and written communications; 7-4