True/False
Indicate whether the sentence or statement is true
or false.
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| 1. | An
occupational therapist works to help patient regain functions to help improve their quality of
life.
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| 2. | Chiropractors write prescriptions.
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| 3. | Both
men and women can be equally successful as medical assistants.
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| 4. | Medical assistants may perform electrocardiograms and prepare patients for
x-rays.
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| 5. | Individuals working in the medical assisting field have a mandatory retirement
age.
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| 6. | Most
medical assisting positions are in hospitals.
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| 7. | The
medical assisting student should treat the externship experience as if it were a probationary period
on an actual job.
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| 8. | Medical assistants always wear white uniforms.
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| 9. | A
duty is an obligation that a person has or perceives himself to have.
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| 10. | Phone
and message records can be used in court.
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| 11. | Direct calls are more expensive than operator assisted calls.
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| 12. | Always ask permission before placing a call on hold.
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| 13. | Open
office hours work well for most practices.
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| 14. | Wave
scheduling may involve several patients arriving at the same time.
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| 15. | Appointments for established patients usually take longer.
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| 16. | A
physician may drop a patient if the patient habitually fails to show up for
appointments.
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| 17. | Most
public relations strategies are expensive.
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| 18. | A URL
is a Web address.
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Multiple Choice
Identify the
letter of the choice that best completes the statement or answers the question.
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| 19. | How did the
studies of the ancient Greek physicians influence the progress of medicine during the period of
history known as the “Dark Ages”? a. | encouraged the founding of research centers and scientific
experiments | b. | discouraged further study because they were considered to be
the final authority | c. | encouraged the founding of hospitals and humane treatment of
patients | d. | had no real effect because the early Christians ignored their
writings | | |
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| 20. | Which
assumption did Joseph Lister argue against when he made his contribution to medicine as the Father of
Sterile Surgery? a. | Surgical
techniques must be based on an accurate knowledge of human anatomy. | b. | Sterilization is
best achieved by the use of heat. | c. | Putrefaction is a natural part of the healing
process. | d. | Surgical infection, like pain, is God given and
inevitable. | | |
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| 21. | Which
two scientists developed a vaccine that brought polio under control? a. | Helen Tausig and
Alfred Blalock | b. | Albert Sabin and Jonas Salk | c. | Alexander
Fleming and Howard Florey | d. | Walter Reed and Sir Frederick Grant
Banting | | |
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| 22. | Which
healthcare professional is trained to practice medicine under the supervision of a
physician? a. | medical
technologist | c. | medical
assistant | b. | paramedic | d. | physician assistant | | | | |
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| 23. | Which
allied health professional works with a physician who specializes in the care of the
eye? a. | surgical
technologists | c. | cytotechnologist | b. | ophthalmic medical technician | d. | audiologist | | | | |
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| 24. | The
medical specialty that deals with the causes and effects of diseases is called: a. | internal
medicine | c. | immunology | b. | preventive medicine | d. | pathology | | | | |
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| 25. | A
medical doctor that specialized in the treatment of disorders of the eye is called: a. | otolaryngologist | c. | optician | b. | optometrist | d. | ophthalmologist | | | | |
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| 26. | Which
legislation affects the quality of laboratory reports?
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| 27. | A
method of prioritizing patients so that the most urgent receive care first is
called: a. | case
management | c. | triage | b. | accreditation | | | | |
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| 28. | A
recent graduate of a comprehensive medial assisting training program could apply for all of the
following positions EXCEPT: a. | medical receptionist | c. | billing and collection specialist | b. | physical
therapist assistant | d. | transcriptionist | | | | |
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| 29. | You
are beginning your externship in a large office that has three medical assistants. What is the best
way to learn about your job responsibilities? a. | ask for a job description and clear
directions | b. | watch what the experienced medical assistants
do | c. | wait politely
until someone has time to explain your duties | d. | perform only
those tasks which you are directed to do | | |
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| 30. | Which
professional organization would be most valuable for you to join if you are interested in working as
a medical language specialist and preparing various types of medical reports? a. | American
Association of Medical Assistants | b. | American Medical Technologists | c. | Professional
Secretaries International | d. | American Association for Medical
Transcription | | |
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| 31. | What
would be the best way for newly graduated medical assistants to become good team players in the
medical office? a. | demonstrate
consideration and appreciation for the experienced staff | b. | share what they
learned in school about the latest techniques in health care | c. | be careful to
only perform those tasks designated in their job description | d. | try to develop
friendships with everyone on the staff | | |
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| 32. | What
is the first step to avoid practicing “subtle discrimination” when dealing with
people? a. | avoid judging
people by their appearance or lifestyle | b. | do not react negatively to others | c. | treat all people
with equal respect | d. | honestly examine your own personal
prejudices | | |
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| 33. | The
principal reason for requesting feedback when communicating with a patient is to determine if
he: a. | has a vision
problem | c. | understands what
you are saying | b. | is cooperative | d. | is mentally alert | | | | |
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| 34. | Which
statement is FALSE regarding the interpretation of gestures and body language that you may encounter
among the patients in a medical setting? a. | They are less significant than verbal
communication. | b. | They vary widely in meaning. | c. | Your knowledge
of them will influence patient relations. | d. | They may require special
accommodations. | | |
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| 35. | Which
statement best describes the practice known as “fee splitting”? a. | It is the
unethical practice of basing the physician’s fee on the success of the
treatment. | b. | It is the unethical practice in which physicians are paid for
referring patients. | c. | It refers to the lowering of the physician’s fee as a way
to help poor patients. | d. | It is an appropriate method of allowing two physicians to work
together in treating a patient. | | |
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| 36. | What
is the greatest ethical problem created by the use of computers and patient databases in the modern
medical office? a. | Important
patient information can be lost because of lack of knowledge in the use of the
computer. | b. | Unauthorized persons may gain access to confidential medical
records. | c. | Many patients believe that computers represent an impersonal
way of conducting business. | d. | It has increased the cost of providing medical
care. | | |
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| 37. | What
is the most serious action that can be taken against a physician who is found to be practicing under
the influence of narcotic drugs? a. | expulsion from the local medical
society | b. | suspension of his medical license | c. | accusation of
unethical conduct | d. | revoking of his medical license | | |
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| 38. | A
officer of the U.S. courts who serves as a messenger to the judge is called a: a. | marshal | c. | bailiff | b. | deputy | d. | reporter | | | | |
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| 39. | Formatting a disk: a. | makes it usable | b. | organizes disks
into tracks and sectors | c. | both a and b | d. | none of the
above | | |
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| 40. | Which
of the following are advantages of a computerized office database? a. | All information
about providers, patients, insurance carriers, diagnosis and procedure codes, charges, and payments
is together and easily accessible. | b. | It can be used by more than one person at the same time if
networked. | c. | It has the ability to link related pieces of information to
process insurance claims. | d. | All of the above. | | |
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| 41. | A
mouse is a (an): a. | output
device | c. | storage
devise | b. | input device | d. | processor | | | | |
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| 42. | A
dialog box in Windows is: a. | a box used to turn options on and off | b. | a window that
appears requesting more information from the user | c. | a standard value
used by the software | d. | a location on screen in which files are
stored | | |
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| 43. | A
computer’s communication tool that is used to send and receive text messages and documents is
called: a. | cellular
phone | c. | pager | b. | voice mail | d. | electronic mail | | | | |
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| 44. | Which
of the following is used to make sure that all office computer programs and data are secure in case
of a mishap, fire, or natural disaster? a. | RAM | c. | write-protection | b. | microprocessor | d. | backup
policy | | | | |
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| 45. | Which
of the following is a photographic file?
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| 46. | The
most commonly used device that allows the computer operator to select commands by interfacing with
the monitor screen is called the: a. | cursor | c. | control key | b. | scanner | d. | mouse | | | | |
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| 47. | Which
of the following is not a function of the enter key on the computer? a. | activates the
numeric keypad | b. | moves the cursor to the next line | c. | tells the
computer to proceed with a command | d. | starts a new paragraph | | |
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| 48. | Which
printer would be the best selection if you plan to prepare multicolored newsletters with
computer-generated graphics and illustrations? a. | dot matrix | c. | color laser | b. | ink
jet | d. | letter
quality | | | | |
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| 49. | The
most common use for diskettes today is for: a. | storing information | b. | giving
instructions to your computer while you are using it | c. | substituting for
the Zip drive | d. | formatting your computer | | |
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| 50. | Which
of the following is an example of computer software? a. | e-mail | c. | floppy
diskette | b. | internal memory | d. | Word 2000 | | | | |
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| 51. | What
special type of hardware would you need in order to file your insurance claims
electronically? a. | network
system | c. | scanner | b. | modem | d. | magnetic tape drive | | | | |
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| 52. | A
telephone call that is operator assisted and includes several doctors at separate offices is
a: a. | conference
call | c. | international
call | b. | message-unit
call | d. | referenced
call | | | | |
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| 53. | Diction is: a. | the choice of words | c. | the quality of being clear | b. | the highness or
lowness of sound | d. | a change in
pitch | | | | |
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| 54. | Pitch
is: a. | the choice of
words | c. | the quality of
being clear | b. | the highness or lowness of
sound | d. | a change in
pitch | | | | |
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| 55. | If
your office is on the West Coast, what time is the latest time to call the East
Coast? a. | 11:00
AM | c. | 2:00
PM | b. | 1:00
PM | d. | 4:00
PM | | | | |
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| 56. | What
information would you need in order to properly matrix the appointment book? a. | days and hours
the physician performs hospital rounds | b. | hours the physician wishes to reserve for walk-in
patients | c. | patient preferences regarding appointment
times | d. | customary times for scheduling routine physical
exams | | |
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| 57. | Which
is the best approach to efficiently handle the scheduling of patients who are due for an
appointment? a. | send out a
reminder that asks the patient to call | b. | call the patient personally | c. | schedule a date
and time and notify the patient | d. | it is the patient’s responsibility to
remember | | |
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| 58. | Why
is it necessary to include a note in the patient’s chart when he does not show up for a
scheduled appointment? a. | in order to bill him for the time | b. | to keep count of
the number of no-shows for a possible drop in the future | c. | to provide you
with a reminder to call and reschedule | d. | in case of future legal consequences regarding the
patient’s care | | |
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| 59. | When
informing patients that you must postpone their appointments for at least two weeks, it is good
practice to: a. | give them the
name of one or more alternative physicians | b. | explain exactly why the physician cannot see
them | c. | offer them
priority over patients already scheduled in the future | d. | be extremely
apologetic about the inconvenience | | |
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| 60. | What
is the best way to decide if patients need special assistance in disrobing or otherwise preparing for
an exam or treatment? a. | ask all patients if you can be of
assistance | b. | wait for patients to request help | c. | use special
consideration with patients who display a disability | d. | offer help to
patients who appear ill or upset | | |
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| 61. | What
is the most serious negative result of misspelling medical terms on patient records and in
correspondence? a. | appearance of
professional incompetence | b. | embarrassment for the medical
assistant | c. | errors in patient treatment | d. | failure to meet
requirements of insurance auditors | | |
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| 62. | Which
of the following dates is written correctly for inclusion in the heading of a
letter? a. | 5/1/99 | c. | May 1,
1999 | b. | May
1st, 1999 | d. | May 1,
’99 | | | | |
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| 63. | Which
of the following is the correct way to write the first line of an inside address in a letter to John
Kidwell, a pediatrician? a. | John Kidwell, Pediatrician | c. | Doctor John Kidwell | b. | Dr. John
Kidwell, MD | d. | John Kidwell,
MD | | | | |
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| 64. | Indexing unit #1 is the patient’s: a. | given
name | c. | middle
name | b. | last
name | d. | maiden
name | | | | |
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| 65. | Arrange these names in alphabetical order. Select the sequence of the numbers when the
names are in alphabetical order. (1) Morton,
Dianne | (2) Marsh, Danielle | (3) McDouglass, Dillard | (4) MacDouglas,
David | |
a. | (1), (2), (3),
(4) | c. | (2), (3), (1),
(4) | b. | (3), (2), (4),
(1) | d. | (4), (2), (3),
(1) | | | | |
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| 66. | Arrange these names in alphabetical order. Select the sequence of the numbers when the
names are in alphabetical order. (1) Woods-Jones,
Stefanie | (2) Ross, Kim | (3) Mitchell, Pat | (4) Jones,
Sandra | |
a. | (1), (2), (3),
(4) | c. | (2), (3), (1),
(4) | b. | (3), (2), (4),
(1) | d. | (4), (3), (2),
(1) | | | | |
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| 67. | What
is the major advantage of the computer over the word processor? a. | documents can be
created more quickly | b. | errors can be corrected more easily | c. | you can use it
for more tasks | d. | it is easier to learn to use | | |
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| 68. | Which
of the following reports is generally written in narrative form and includes a lot of details about
an examination for another doctor? a. | history and physical | c. | discharge | b. | pathology | d. | consultation | | | | |
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| 69. | Which
type of report is usually dictated while the physician is performing an examination on tissue and is
often needed immediately by a second physician? a. | pathology | c. | operation | b. | consultation | d. | history and
physical | | | | |
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| 70. | If
you are using a computerized medical record system, which of the following is a common and efficient
way to provide backups? a. | copy all files onto diskettes | b. | print out paper
copies of all information that is stored in the computer | c. | save and file
the handwritten notes prepared during office visits | d. | it is not
necessary to retain backup materials | | |
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| 71. | Which
of the following is the most economical type of secured file storage that offers the advantages of
saving floor space and being accessible to more than one person at a time? a. | automated | c. | rotary
circular | b. | lateral | d. | shelf | | | | |
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| 72. | When
labeling folders and their contents: a. | include as much information on the label as
possible | b. | use divider guides to label folders as a group rather than
individually | c. | write neatly on the tab that extends out the top or side of the
folder | d. | type using colored ink | | |
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| 73. | Numeric filing systems offer all of the following advantages over other systems
EXCEPT: a. | locating
individual files takes less time | b. | number of misplaced files is
decreased | c. | patient confidentiality is increased | d. | learning to use
them is easier | | |
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| 74. | If
you are using a “direct filing system” in your office, this means that: a. | all employees
have direct access to the files | b. | files are organized logically by
subject | c. | you can locate a file if you know its
name | d. | once organized,
it is never necessary to shift the folders | | |
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| 75. | Which
example of the use of the apostrophe is not correct? a. | It’s
essential that we get the copier cleaned and serviced. | b. | I think that
it’s broken. | c. | No, it’s cartridge just needs to be
replaced. | d. | It’s been a long time since we replaced the
cartridge. | | |
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| 76. | In
which sentence are the rules of capitalization applied correctly? a. | The
Doctor’s office is located on First Street. | b. | The
Doctor’s office is located on the First street. | c. | The
doctor’s office is located on First Street. | d. | The
doctor’s office is located on First street. | | |
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| 77. | Which
numerical representation is expressed correctly? a. | There are 17 major points outlined in his
report. | b. | She was paid $1200.00 for the
consultation. | c. | The lecture will be presented at
3:00pm. | d. | Last year’s model is being sold at a 30%
discount. | | |
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| 78. | The
medical assistant may help with all of the following tasks related to the physician’s fees for
services rendered except: a. | determine the amounts charged for
procedures | b. | inform patients about the fees | c. | collect payments
from patients | d. | make arrangements for long-term
payments | | |
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| 79. | If
the physician believes that the insurance company will only pay $185.00 of the $255.00 fee, how
should he bill for the service? a. | bill the insurance company $255.00 and advise the patient that
he will be billed for $70.00 after the insurance pays the claim | b. | bill the
insurance company $185.00 and bill the patient $70.00 | c. | bill the
insurance company $185.00 and write off the $70.00 | d. | bill the
insurance company $255.00 and write off the $70.00 | | |
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| 80. | What
information is gathered to determine an individual physician’s fee profile? a. | economic status
of his patients | b. | average fees of other physicians in the
area | c. | type of
specialty practiced | d. | his actual charges over a given time
period | | |
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| 81. | Which
of the following statements best describes the concept of “professional
courtesy”? a. | Referral system
in which physicians send patients to colleagues for consultation and
treatment. | b. | Charging reduced or no fee for services rendered to other
medical professionals. | c. | Practice of not undercharging for services and thus lowering
the insurance company fee schedules. | d. | Reducing fees charged for treatment of friends and family
members. | | |
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| 82. | Which
of the following items of information is it illegal to request when a patient is applying for credit
with the medical office? a. | date of birth | c. | nearest relative | b. | country of
birth | d. | name of
spouse | | | | |
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| 83. | Which
of the following examples would be entered in the “debit” column? a. | monthly rent for
the office | b. | payments you agree to make on installment for medical
equipment | c. | amounts charged by the physician for services
rendered | d. | the physician’s debt on a bank loan he used to open the
practice | | |
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| 84. | Which
of the following situations would result in a patient having a “credit balance” on his
account? a. | you have
extended him credit and he will pay his bill over the next few months | b. | you are waiting
for the insurance company to pay for a claim that shows on his account | c. | he paid you for
treatment that he will receive in the future | d. | he is paid up in
full | | |
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| 85. | Which
statement best explains the difference between “receipts” and
“receivables”? a. | Receivables are future receipts. | b. | Receipts refer
to payments made in cash, receivables are paid by check or credit card. | c. | Receipts are
paper acknowledgments of receivables. | d. | Receipts are payments made by patients; receivables are
payments made by third parties. | | |
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| 86. | Which
accounting system has the least chance of errors because of the small amount of posting
required? a. | double-entry | b. | pegboard | c. | single-entry | d. | there is very little difference among the
three | | |
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| 87. | Which
of the following is not true about the use of independent billing services? a. | reduces calls to
the office regarding billing matters | b. | allows office staff more time to work with
patients | c. | depersonalizes billing disputes | d. | increases the
cost of billing and monitoring accounts | | |
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| 88. | Which
of the following would be the least helpful for encouraging patients to make prompt
payments? a. | clearly itemized
statements | b. | self-addressed envelopes included with
statements | c. | messages stating when balance is due | d. | firmly stated
policies regarding collection procedures | | |
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| 89. | When
preparing the first statements you send patients to bill for medical services, you should itemize the
charges: a. | if they were not
explained to the patient before he received the services | b. | on all first
statements sent out | c. | for bills that will also be submitted to an insurance
carrier | d. | if many of your patients call with billing
questions | | |
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| 90. | The
smallest percentage of people who do not pay their bills: a. | are disorganized
and irresponsible | b. | are dissatisfied with the physician’s
services | c. | spend more than they earn | d. | never intend to
pay | | |
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| 91. | Which
codes have modifiers?
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| 92. | Which
of the following could be a code for the diagnosis of hypertension? a. | E905.2 | c. | 401.9 | b. | V50.3 | d. | 99213 | | | | |
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| 93. | Which
type of bank account would be best for maintaining funds that are used for paying monthly expenses,
such as the rent? a. | regular
savings | b. | money market savings | c. | interest-bearing
checking that requires a high minimum balance | d. | regular
checking | | |
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| 94. | If
you are not using a pegboard check-writing system, what is the first thing you must do when writing a
check? a. | enter the
payee’s name on the check | b. | date the check correctly | c. | fill in the
check stub | d. | write the exact amount to be paid on the
check | | |
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| 95. | If a
bank cashes a check that is later returned for insufficient funds, whom does it charge to recover the
amount lost? a. | the check’s
maker | b. | the person who received the money | c. | the person to
whom the check was written | d. | the person who last endorsed the
check | | |
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| 96. | When
should you deposit checks received from patients and other sources? a. | at the same time
you pay the bills | b. | as soon as possible after you receive
them | c. | when you
reconcile the bank statement each month | d. | at the end of every week | | |
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| 97. | The
amount of the interest earned on the checking account is _____ the balance in the
checkbook. a. | added
to | b. | subtracted
from | | | | |
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| 98. | Which
of the following questions is legally allowed during an initial interview for employment as a medical
assistant? a. | When did you
graduate? | c. | Do you plan to
have children? | b. | Are you married? | d. | What church do you attend? | | | | |
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| 99. | What
is the first step of developing a plan? a. | research | d. | execution | b. | planning the
concept | e. | evaluation | c. | assessment | | | | |
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| 100. | What
is the final step of developing a plan? a. | research | d. | execution | b. | planning the
concept | e. | evaluation | c. | assessment | | | | |
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