A

ansi Times New Roman variable roman ansi Times New Roman default ansi Times New Roman variable 1 13 #000000 1 11 #000000 1 11 #000000 1 11 #000000 1 11 #000000 Chapter 2: The Healthcare Industry Chapter 3: The Medical Assisting Profession Chapter 5: Interpersonal Skills and Human Behavior Chapter 6: Medicine and Ethics Chapter 7: Medicine and Law Chapter 8: Computers in the Medical Office Chapter 9: Telephone Technique Chapter 10: Scheduling Appointments Chapter 11: Patient Reception and Processing Chapter 12: Written Communications and Mail Processing Chapter 13: Medical Records Management Chapter 14: Professional Fees, Billing, and Collecting Chapter 15 and 16: Basics of Diagnostic Coding and Procedural Coding Chapter 19: Banking Services and Procedures Chapter 20: Medical Practice Management Chapter 21: Medical Practice Marketing and Customer Service Name: ________________________ Class: ___________________ Date: __________ ID: Name: ________________________ ID: True/False Indicate whether the sentence or statement is true or false. Modified True/False Indicate whether the sentence or statement is true or false. If false, change the identified word or phrase to make the sentence or statement true. Multiple Choice Identify the letter of the choice that best completes the statement or answers the question. Yes/No Indicate whether you agree with the sentence or statement. Numeric Response Completion Complete each sentence or statement. Matching Short Answer Problem Essay Case Other An occupational therapist works to help patient regain functions to help improve their quality of life. T Chiropractors write prescriptions. F Both men and women can be equally successful as medical assistants. T Medical assistants may perform electrocardiograms and prepare patients for x-rays. T Individuals working in the medical assisting field have a mandatory retirement age. F Most medical assisting positions are in hospitals. F The medical assisting student should treat the externship experience as if it were a probationary period on an actual job. T Medical assistants always wear white uniforms. F A duty is an obligation that a person has or perceives himself to have. T Phone and message records can be used in court. T Direct calls are more expensive than operator assisted calls. F Always ask permission before placing a call on hold. T Open office hours work well for most practices. T Wave scheduling may involve several patients arriving at the same time. T Appointments for established patients usually take longer. F A physician may drop a patient if the patient habitually fails to show up for appointments. T Most public relations strategies are expensive. F A URL is a Web address. T How did the studies of the ancient Greek physicians influence the progress of medicine during the period of history known as the “Dark Ages”? encouraged the founding of research centers and scientific experiments discouraged further study because they were considered to be the final authority encouraged the founding of hospitals and humane treatment of patients had no real effect because the early Christians ignored their writings B Which assumption did Joseph Lister argue against when he made his contribution to medicine as the Father of Sterile Surgery? Surgical techniques must be based on an accurate knowledge of human anatomy. Sterilization is best achieved by the use of heat. Putrefaction is a natural part of the healing process. Surgical infection, like pain, is God given and inevitable. D Which two scientists developed a vaccine that brought polio under control? Helen Tausig and Alfred Blalock Albert Sabin and Jonas Salk Alexander Fleming and Howard Florey Walter Reed and Sir Frederick Grant Banting B Which healthcare professional is trained to practice medicine under the supervision of a physician? medical technologist paramedic medical assistant physician assistant D Which allied health professional works with a physician who specializes in the care of the eye? surgical technologists ophthalmic medical technician cytotechnologist audiologist B The medical specialty that deals with the causes and effects of diseases is called: internal medicine preventive medicine immunology pathology D A medical doctor that specialized in the treatment of disorders of the eye is called: otolaryngologist optometrist optician ophthalmologist D Which legislation affects the quality of laboratory reports? OSHA CLIA CDC B A method of prioritizing patients so that the most urgent receive care first is called: case management accreditation triage C A recent graduate of a comprehensive medial assisting training program could apply for all of the following positions EXCEPT: medical receptionist physical therapist assistant billing and collection specialist transcriptionist B You are beginning your externship in a large office that has three medical assistants. What is the best way to learn about your job responsibilities? ask for a job description and clear directions watch what the experienced medical assistants do wait politely until someone has time to explain your duties perform only those tasks which you are directed to do A Which professional organization would be most valuable for you to join if you are interested in working as a medical language specialist and preparing various types of medical reports? American Association of Medical Assistants American Medical Technologists Professional Secretaries International American Association for Medical Transcription D What would be the best way for newly graduated medical assistants to become good team players in the medical office? demonstrate consideration and appreciation for the experienced staff share what they learned in school about the latest techniques in health care be careful to only perform those tasks designated in their job description try to develop friendships with everyone on the staff A What is the first step to avoid practicing “subtle discrimination” when dealing with people? avoid judging people by their appearance or lifestyle do not react negatively to others treat all people with equal respect honestly examine your own personal prejudices D The principal reason for requesting feedback when communicating with a patient is to determine if he: has a vision problem is cooperative understands what you are saying is mentally alert C Which statement is FALSE regarding the interpretation of gestures and body language that you may encounter among the patients in a medical setting? They are less significant than verbal communication. They vary widely in meaning. Your knowledge of them will influence patient relations. They may require special accommodations. A Which statement best describes the practice known as “fee splitting”? It is the unethical practice of basing the physician’s fee on the success of the treatment. It is the unethical practice in which physicians are paid for referring patients. It refers to the lowering of the physician’s fee as a way to help poor patients. It is an appropriate method of allowing two physicians to work together in treating a patient. B What is the greatest ethical problem created by the use of computers and patient databases in the modern medical office? Important patient information can be lost because of lack of knowledge in the use of the computer. Unauthorized persons may gain access to confidential medical records. Many patients believe that computers represent an impersonal way of conducting business. It has increased the cost of providing medical care. B What is the most serious action that can be taken against a physician who is found to be practicing under the influence of narcotic drugs? expulsion from the local medical society suspension of his medical license accusation of unethical conduct revoking of his medical license D A officer of the U.S. courts who serves as a messenger to the judge is called a: marshal deputy bailiff reporter C Formatting a disk: makes it usable organizes disks into tracks and sectors both a and b none of the above C Which of the following are advantages of a computerized office database? All information about providers, patients, insurance carriers, diagnosis and procedure codes, charges, and payments is together and easily accessible. It can be used by more than one person at the same time if networked. It has the ability to link related pieces of information to process insurance claims. All of the above. D A mouse is a (an): output device input device storage devise processor B A dialog box in Windows is: a box used to turn options on and off a window that appears requesting more information from the user a standard value used by the software a location on screen in which files are stored B A computer’s communication tool that is used to send and receive text messages and documents is called: cellular phone voice mail pager electronic mail D Which of the following is used to make sure that all office computer programs and data are secure in case of a mishap, fire, or natural disaster? RAM microprocessor write-protection backup policy D Which of the following is a photographic file? doc txt rtf jpeg D The most commonly used device that allows the computer operator to select commands by interfacing with the monitor screen is called the: cursor scanner control key mouse D Which of the following is not a function of the enter key on the computer? activates the numeric keypad moves the cursor to the next line tells the computer to proceed with a command starts a new paragraph A Which printer would be the best selection if you plan to prepare multicolored newsletters with computer-generated graphics and illustrations? dot matrix ink jet color laser letter quality C The most common use for diskettes today is for: storing information giving instructions to your computer while you are using it substituting for the Zip drive formatting your computer A Which of the following is an example of computer software? e-mail internal memory floppy diskette Word 2000 D What special type of hardware would you need in order to file your insurance claims electronically? network system modem scanner magnetic tape drive B A telephone call that is operator assisted and includes several doctors at separate offices is a: conference call message-unit call international call referenced call A Diction is: the choice of words the highness or lowness of sound the quality of being clear a change in pitch A Pitch is: the choice of words the highness or lowness of sound the quality of being clear a change in pitch B If your office is on the West Coast, what time is the latest time to call the East Coast? 11:00 AM 1:00 PM 2:00 PM 4:00 PM C What information would you need in order to properly matrix the appointment book? days and hours the physician performs hospital rounds hours the physician wishes to reserve for walk-in patients patient preferences regarding appointment times customary times for scheduling routine physical exams A Which is the best approach to efficiently handle the scheduling of patients who are due for an appointment? send out a reminder that asks the patient to call call the patient personally schedule a date and time and notify the patient it is the patient’s responsibility to remember A Why is it necessary to include a note in the patient’s chart when he does not show up for a scheduled appointment? in order to bill him for the time to keep count of the number of no-shows for a possible drop in the future to provide you with a reminder to call and reschedule in case of future legal consequences regarding the patient’s care D When informing patients that you must postpone their appointments for at least two weeks, it is good practice to: give them the name of one or more alternative physicians explain exactly why the physician cannot see them offer them priority over patients already scheduled in the future be extremely apologetic about the inconvenience A What is the best way to decide if patients need special assistance in disrobing or otherwise preparing for an exam or treatment? ask all patients if you can be of assistance wait for patients to request help use special consideration with patients who display a disability offer help to patients who appear ill or upset A What is the most serious negative result of misspelling medical terms on patient records and in correspondence? appearance of professional incompetence embarrassment for the medical assistant errors in patient treatment failure to meet requirements of insurance auditors C Which of the following dates is written correctly for inclusion in the heading of a letter? 5/1/99 May 1^st, 1999 May 1, 1999 May 1, ’99 C Which of the following is the correct way to write the first line of an inside address in a letter to John Kidwell, a pediatrician? John Kidwell, Pediatrician Dr. John Kidwell, MD Doctor John Kidwell John Kidwell, MD D Indexing unit #1 is the patient’s: given name last name middle name maiden name B Arrange these names in alphabetical order. Select the sequence of the numbers when the names are in alphabetical order. (1) Morton, Dianne (2) Marsh, Danielle (3) McDouglass, Dillard (4) MacDouglas, David (1), (2), (3), (4) (3), (2), (4), (1) (2), (3), (1), (4) (4), (2), (3), (1) D Arrange these names in alphabetical order. Select the sequence of the numbers when the names are in alphabetical order. (1) Woods-Jones, Stefanie (2) Ross, Kim (3) Mitchell, Pat (4) Jones, Sandra (1), (2), (3), (4) (3), (2), (4), (1) (2), (3), (1), (4) (4), (3), (2), (1) D What is the major advantage of the computer over the word processor? documents can be created more quickly errors can be corrected more easily you can use it for more tasks it is easier to learn to use C Which of the following reports is generally written in narrative form and includes a lot of details about an examination for another doctor? history and physical pathology discharge consultation A Which type of report is usually dictated while the physician is performing an examination on tissue and is often needed immediately by a second physician? pathology consultation operation history and physical A If you are using a computerized medical record system, which of the following is a common and efficient way to provide backups? copy all files onto diskettes print out paper copies of all information that is stored in the computer save and file the handwritten notes prepared during office visits it is not necessary to retain backup materials A Which of the following is the most economical type of secured file storage that offers the advantages of saving floor space and being accessible to more than one person at a time? automated lateral rotary circular shelf B When labeling folders and their contents: include as much information on the label as possible use divider guides to label folders as a group rather than individually write neatly on the tab that extends out the top or side of the folder type using colored ink C Numeric filing systems offer all of the following advantages over other systems EXCEPT: locating individual files takes less time number of misplaced files is decreased patient confidentiality is increased learning to use them is easier D If you are using a “direct filing system” in your office, this means that: all employees have direct access to the files files are organized logically by subject you can locate a file if you know its name once organized, it is never necessary to shift the folders C Which example of the use of the apostrophe is not correct? It’s essential that we get the copier cleaned and serviced. I think that it’s broken. No, it’s cartridge just needs to be replaced. It’s been a long time since we replaced the cartridge. C In which sentence are the rules of capitalization applied correctly? The Doctor’s office is located on First Street. The Doctor’s office is located on the First street. The doctor’s office is located on First Street. The doctor’s office is located on First street. C Which numerical representation is expressed correctly? There are 17 major points outlined in his report. She was paid $1200.00 for the consultation. The lecture will be presented at 3:00pm. Last year’s model is being sold at a 30% discount. A The medical assistant may help with all of the following tasks related to the physician’s fees for services rendered except: determine the amounts charged for procedures inform patients about the fees collect payments from patients make arrangements for long-term payments A If the physician believes that the insurance company will only pay $185.00 of the $255.00 fee, how should he bill for the service? bill the insurance company $255.00 and advise the patient that he will be billed for $70.00 after the insurance pays the claim bill the insurance company $185.00 and bill the patient $70.00 bill the insurance company $185.00 and write off the $70.00 bill the insurance company $255.00 and write off the $70.00 A What information is gathered to determine an individual physician’s fee profile? economic status of his patients average fees of other physicians in the area type of specialty practiced his actual charges over a given time period B Which of the following statements best describes the concept of “professional courtesy”? Referral system in which physicians send patients to colleagues for consultation and treatment. Charging reduced or no fee for services rendered to other medical professionals. Practice of not undercharging for services and thus lowering the insurance company fee schedules. Reducing fees charged for treatment of friends and family members. B Which of the following items of information is it illegal to request when a patient is applying for credit with the medical office? date of birth country of birth nearest relative name of spouse C Which of the following examples would be entered in the “debit” column? monthly rent for the office payments you agree to make on installment for medical equipment amounts charged by the physician for services rendered the physician’s debt on a bank loan he used to open the practice C Which of the following situations would result in a patient having a “credit balance” on his account? you have extended him credit and he will pay his bill over the next few months you are waiting for the insurance company to pay for a claim that shows on his account he paid you for treatment that he will receive in the future he is paid up in full C Which statement best explains the difference between “receipts” and “receivables”? Receivables are future receipts. Receipts refer to payments made in cash, receivables are paid by check or credit card. Receipts are paper acknowledgments of receivables. Receipts are payments made by patients; receivables are payments made by third parties. A Which accounting system has the least chance of errors because of the small amount of posting required? double-entry pegboard single-entry there is very little difference among the three B Which of the following is not true about the use of independent billing services? reduces calls to the office regarding billing matters allows office staff more time to work with patients depersonalizes billing disputes increases the cost of billing and monitoring accounts D Which of the following would be the least helpful for encouraging patients to make prompt payments? clearly itemized statements self-addressed envelopes included with statements messages stating when balance is due firmly stated policies regarding collection procedures C When preparing the first statements you send patients to bill for medical services, you should itemize the charges: if they were not explained to the patient before he received the services on all first statements sent out for bills that will also be submitted to an insurance carrier if many of your patients call with billing questions B The smallest percentage of people who do not pay their bills: are disorganized and irresponsible are dissatisfied with the physician’s services spend more than they earn never intend to pay D Which codes have modifiers? ICD-9 CPT HCPCS B Which of the following could be a code for the diagnosis of hypertension? E905.2 V50.3 401.9 99213 C Which type of bank account would be best for maintaining funds that are used for paying monthly expenses, such as the rent? regular savings money market savings interest-bearing checking that requires a high minimum balance regular checking C If you are not using a pegboard check-writing system, what is the first thing you must do when writing a check? enter the payee’s name on the check date the check correctly fill in the check stub write the exact amount to be paid on the check C If a bank cashes a check that is later returned for insufficient funds, whom does it charge to recover the amount lost? the check’s maker the person who received the money the person to whom the check was written the person who last endorsed the check D When should you deposit checks received from patients and other sources? at the same time you pay the bills as soon as possible after you receive them when you reconcile the bank statement each month at the end of every week B The amount of the interest earned on the checking account is _____ the balance in the checkbook. added to subtracted from A Which of the following questions is legally allowed during an initial interview for employment as a medical assistant? When did you graduate? Are you married? Do you plan to have children? What church do you attend? A What is the first step of developing a plan? research planning the concept assessment execution evaluation C What is the final step of developing a plan? research planning the concept assessment execution evaluation E